I have been wanting to cancel my account for almost 5 months now. Every time I call the branch, the person responsible is either not there or in 'training'. The latest is that the only other person capable of handling cancellations is MIA. Finally I make contact with someone who is able to shed some light on the situation. She then tell's me to email a letter saying I want to cancel- which I do just about 4 times and still no cancellation form was received. I call again, in which I state that money will be deducted for yet another month tomorrow therefore I need it cancelled before then. Her reply was: "You have to give 1 months notice- so the money will go off again anyway." Ive been trying for MONTHS!!! Im so disgusted by this service and will never recommend PLANET FITNESS to anyone.
No regard for anyones time or pocket!
0 comments