Adventure Inc
Illiant service

I bought a Viper 4 Supernova hydration pack (I specifically wanted last year's model for its unique features) from a retailer on Tuesday.

An hour after purchase, I discovered that the stitching on one of the elastic loops that holds the reservoir tube had come unstuck.

I went online to the Osprey website, and saw they offer a lifetime guarantee - any product, any reason, any era (yeah, right! I've heard that promise before...)

So I tracked down the South African agency, and left a comment on their webpage. Within an hour, the agency owner Leo Rust of Adventure Inc contacted me. He had taken over the agency a few months back, and promised to back up the guarantee.

The chances of finding an exact replacement were remote, especially because it was an older model pack, and given that I was very specific about what I wanted in the model and colour.

2 days later he had sourced the exact hydration pack, and personally delivered the new pack to my residence, just in time for my weekend outing on Table Mountain.

Unbelievable...

Thanks guys - this is seriously amazing