Virgin Active South Africa
Why bother to make contact on accounts if you are

I contacted Virgin active on the 20/02/2012 to advise that I wanted to settle my gym contract. I was advised of the amount and the pro rata amount for February and requested the abnking details. I then wanted to settle the full amount and be rid of teh contract. Only today to have the debit order go off of my account in excess of R60 of the agreed amout. This was AFTER I clearly stated that they were not to debit my account. Why should a person contact the creditor to make payment arrangements if you are only going to be ignored? Shocking!