AfricaComplaints.com » Sports » Complaint / review: Planet Fitness - How Plant Fitness take advantage of the elderly | #179741

Planet Fitness
How Plant Fitness take advantage of the elderly

I became a member of Plant fitness age 85 to do water aerobics. When I last renewed my contract the consultant told me I need to renew for a further 3 years and to pay in advance to get a best rate. I made the payment in advance. After 8 months into the new contract the water aerobics pool was closed for repair and no date for the reopening could be provided. I called the MD whose PA informed me to use the big pool (which is too deep) and to 'stand on a box'. I am 87 years old and this would not be possible. I was then advised that I could cancel the contract and would be charged a fair cancellation, which they determined would be 9 months. The remaining amount paid in advance would be refunded. I felt this was excessive considering the circumstances. Emails were exchanged, and the decision remained firm that head office would not reduce the cancellation charge. The pool is still in disrepair, and close to a month later, no refund as been receive

Date:

Company: Planet Fitness

Country: South Africa   City: Wanderers

Category: Sports

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