AfricaComplaints.com » Shops, Products, Services » Complaint / review: CTM - CTM sells reserved stock without informing me! | #92886

CTM
CTM sells reserved stock without informing me!

13Apr Angelo at CTM quote us R45k for 200m tiles. Stock NO PROBLEM.I kept in contact on 14, 16&18Apr. I required delivery LATEST 22Apr. Angelo told me on 18Apr that should I pay with EFT, stock will only be released after 4 days. I advised that I pay on Sat by credit card. I also asked for delivery on Sat, but was told they cant, so I confirmed delivery for 22Apr on 19Apr 8:18am with Angelo. I confirmed my final order per email with Angelo at 8:53.I received final quote at 12:31 whereafter I decided to no longer take the bath. I asked if they would consider giving me any discount at 13:46.At 16:10 Angelo phoned me to say I would not get any discount and he is sad to inform me that another branch IBT'ed the floor tiles I required so he won't be able to deliver the tiles on Monday. With a tiler on site, this is a HUGE problem. The manager Conrad was unavailable, so I left a message on his cell. Then phoned the call centre-no answer at 16:15.Angelo phoned again at 16:45 whereafter I asked for Conrad again and he was available? He said the stock was not paid, so they sold it. He also told me this was not unethical. What about is simple courtesy call before selling it? I would've paid immediat

Date:

Company: CTM

Country: South Africa   City: Northgate Island

Category: Shops, Products, Services

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