I bought a pair of slip-on from Protea gardens and i called customer care line i was told to go to any branch. It was closing time but when i went to Kerk str, i spoke to Ellen & she called Protea store and explained what was wrong with the pair. i was suprised cos @ 1st she told me that i need to go back to the store and ask them to exchange it for me. She then decided that it was a factory fault I can just exchange the shoes @ the store. She exchanged the shoes without any hassle and by the time everybody was packing and preparing to go home, but she took her time and rung the shoes. I was amazed that she did the right procedure and managed to give me the best service while it was closing time. ELLEN KEEP UP, Best service, our retail business is improved by such services, Ellen big up with your service :)
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