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Debited for a product / phone that i do not have

I am very disgusted with the service that Fone choice has, as they for number never get back to you or keep you informed of the process or status of your query. After i was to about the phone they delivered to me, i then asked the to come fetch it and only after i contacted Hello peter did they attend to my matter and the came to fetch the dam phone. Last week my account was debited with an amount of over R200.00 and i called them immediately, YOU WILL NOT BELIEVE THAT NO ONE HAS DONE OR SAID ANYTHING TO ME till now... I WANT MY MONeY and i want it now...