AFTER 2 VERY HUMILIATING INCIDENCES SINCE DEC 2012 AND CONVERSATIONS WITH MR BEN NEL AND LATER A MR JOHAN MARX?? (NOT SURE OF HIS NAME), I YET AGAIN HAD THE SAME PROBLEM, AND THE SAME HUMILIATION LAST NIGHT 25-3-2013. THE BEEPER OF THE LOOP SYSTEM WENT OFF AS I WALKED THROUGH IT EXITING THE STORE. THE SECURITY GUARD SEARCHED MY SHOPPING BAGS IN PUBLIC, AT THE DOOR AND CHECKED ON MY TILL SLIP IF EVERYTHING WAS PAID FOR. HE COULD NOT FIND ANYTHING WRONG BUT EVERY TIME HE TOOK MY TROLLEY THROUGH THE LOOP SYSTEM, THE BEEPER WENT OFF. I WAS TREMENDOUSLY UPSET AND PHONED MR NEL. HE WAS NOT APPROACHABLE AT ALL AND RUDE AND SAID THAT I AM THE ONLY CUSTOMER COMPLAINING ABOUT THE LOOP SYSTEM. I THEN MENTIONED TO HIM THAT MR MARX MADE AN APPOINTMENT WITH ME AFTER THE SECOND INCIDENT IN JAN 2013 BUT ADMITTED THAT HE FORGOT ABOUT IT. I PHONED MR MARX A FEW TIMES TRYING TO SET A TIME TO DISCUSS THE PROBLEM, AND HE BRIEFLY SPOKE TO ME IN FEB 2013 AS I WAS LEAVING THE STORE AFTER SHOPPING THERE. HE SAID HE WOULD PHONE ME TO ARRANGE ANOTHER APOINTMENT AFTER WE RETURN FROM HOLIDAY. HE NEVER CONTACTED ME AGAIN. IT SURELY SEEMS AS IF CHECKERS DOES NOT CARE ABOUT UNRESOLVED COMPLAINS OF CUSTOMERS.
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