On Saturday 9/03/2013 I had just completed shopping to the value of over R600 at the Hub - mainly being crockery and glassware.
The items were heavy so I made use of a trolley with space for two baskets.
However, at the entrance to the store I was told by security that the trolleys may not be removed from the store.
I then had to leave my items with the security guard and look for a trolley somewhere else in the centre by myself (the security guard offered no assistance whatsoever), then come repack my goods before taking it to my car.
When I questioned security about this practice, they said it was to prevent of trolleys.
Why does the Hub provide trolleys if I cannot take them to my car?
At least if I was told up front I'd know not to purchase heavy items.
Does this practice apply to the elderly or injured as well?
I was shocked and extremely irritated by the complete disinterest in my complaint.
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