Bought Comfort Bra on 27 January 2013. Was disappointed with quality and felt it did not fulfill its advertised promise. Complained online on same day and 1 February. Got automatic email response with my correct details saying a consultant would contact me. 15 February left message on voicemail-only complaints number given on Homemark website. No Homemark consultant contacted me. 19 February phoned Homemark head office, eventually spoke to a consultant who kept praising Homemark products and personnel training, indicated she didn't believe me, first took misguided action, but finally arranged that I could exchange the bra for any like-value item in store.By this time I was enraged by the lack of response for so long from Homemark and wanted my money back instead. Emailed detailed complaint to nadine@homemark 25 February. Posted the same to head office on 27 February. To date no response.
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