AfricaComplaints.com » Shops, Products, Services » Complaint / review: Edgars - Stalk you even after death | #58834

Edgars
Stalk you even after death

My mother died on 06/07/2011 - I notified Edgars in SEPTEMBER 2011 who told me that they needed a copy of her death certificate to close her account and that she had insurance on her account which covered much more than her current balance so there was nothing to worry about

I continued to receive accounts by post for my moms account after this so I AGAIN contacted Edgars in 2012 who AGAIN requested I email them the death certificate. I did so.

The accounts continued to arrive via post and I ignored them.

NOW... my dead mother's account has been handed over to VVM attorneys who call and upset my family about this account which has insurance covering MORE than her outstanding amount at her death!!
After telling them Edgars has TWICE been sent all the information and death certificate, VVM insist that I fax the death certificate with VVM reference: 22218774 which I did.

I then call VVM Randburg to make sure that they HAVE received it so they will stop stalking us, they say I must call back after 21 days to ask them if they have received it because these things take time!!!

Shocking service. I am mortified at this disgusting display from both Edcon and VVM.

Date:

Company: Edgars

Country: South Africa   City: Accounts

Category: Shops, Products, Services

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