I recently bought my Monroe shocks for my Honda Civic 1.5 2004, from Discount Midas Waterval, parts no. 16471 and 16472. I took the parts went home to fit. Firstly the holes on the shocks for the bolts are smaller than the Honda’s original bolt, so you always have to make the hole bigger first and fit the bolt to make sure that it goes through. We prepped the holes and than discovered that we were given 2 left shocks. We fitted the left shock and the next day went back to Midas to inform them of this incorrect part. Manager refused to hear me out because we had altered the shock by making the whole slightly bigger. I informed him that yes we altered the part but I didn’t think I would be given to left shocks, I asked that we share this mistake and if he cannot take the shock back he atleast give me a discount on another shock, since I needed the right shock. He told me I must speak to Monroe it’s not their fault and that you guys would never accept the shock I wanted to return, and it didn’t matter that I was given the wrong shock even though the box says it’s a right side shock. The salesperson gave me a R200 discount on the 3rd shock that I had to purchase and sent me along. I would like to get a response from Monroe or you he agent as to how do we proceed with this. I left the shock at the shop and went home. I was told an agent would contact me and give me a verdict. This was on the 27th July.
Regards
Vuyo Ndandani
[email protected]
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