See below, still NO STATEMENT, also after mailing Mokone 18/12/13, STILL NO FEEDBACK
Hello johanhug,
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred. We have already sent you the latest statement as per our telephonic discussion. The details have been updated and we assure you that statements will be e-mailed to you as from the next billing date. Your reference number is 2011130117/GO.
If you ever need to speak to us, please call us on 0800 20 39 25.
Kind Regards
Good day
Thank you for bringing this matter to our attention, We apologise for any inconvenience incurred.
In response to your Hellopeter complaint, please find the latest statement of your account as requested.
I can also confirm that your details have been updated accordingly and you should be receiving statements electronically.
You can also register on our website [URL Removed] so that it will be easier for you to log in and check the latest account balance and instalment.
You can also do online shopping once you have registered and your account is linked with the online profile.
The reference number to your query is 2011130117/GO.
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