Delivered 4 goods in Nov in order to have all delivered before my leave commencing 17 Dec. Two were delivered with advisement that the other two could not be sourced in time. So I cancelled the full order and requested a return on the two delivered products on 10 December 2013. I was advised that they would collect this in two days, and refund me in 7 working days. I queried twice after that, but by 17 Dec, no one had come to collect the parcel. In stead, the third (of 4) product was delivered while I was on leave. Since then, with numerous calls logged to rectify and request return & refund and 3 agents promising me that they were processing such (last being 7 Jan 2014 with Mishka at 11:57), I learnt today that NO notes had been made against my record and NO follow-up had been attempted to rectify the situation. Jessica was very good and has now taken ownership. I do hope that someone comes to collect the 3 items and that my refund is processed. My question to Kalahari is whether you have ANY type of quality control over your agents, proper standard operating procedures as to call logging, and any recourse (even a ref #) for the client that a call has indeed been processed???
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