I made a payment in-store which subsequently needed to be reversed. The reversal was done incorrectly which resulted in an error on the balance of my loan account and store card. I phoned the Call Centre who advised me to go into the store to sort out the problem. The Customer Services lady in-store was VERY helpful and after about an hour was able to sort out the error. HOWEVER a few days later on checking my account I discovered that the SAME error had returned. I contacted the Call Centre again who again advised me to go into the store. I work 45 minutes away from the store so for me to go BACK in to sort out the SAME problem is very inconvenient. I cannot understand why in this day and age the Call Centre cannot assist me telephonically. I live in East London - does this mean that if an error on my account was made in-store in Cape Town I would have to FLY to Cape Town to sort out the problem in-store too? This makes no sense. The in-store staff were VERY helpful, the error seems to be system-related but I cannot believe the Call Centre can't assist me. It is very difficult for me to take time off work to keep going back to the store. Very disappointed in Woolworths.
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