Complaint / review / scam report

It disappointing to know that your make-up consultants are clueless when it comes to consulting...they have the uniform and the bad attitude but lack skills....I was really disappointed when I visited your sandton city store yesterday and had to told that my shade was two shades darker yet i had been using your products(doubole wear) for the last years...i always go in from time to time to check out the new shades as I always have to purchase two shades to mix in order to get the perfect shade. I was told that a new shade sand spice to be the right one but the consultant refused and instead gave me two shades darker. i walked out of the mall and had people stir at me but did not know why until I got home and looked in the mirror..I had make-up applied so badly and looked as though someone beat me up with dark patchees across my face from the incorrect make-up shade. Pls ensure that your consultants have the proper training before placing them in stores...i dealth with an older black woman who was rude and really concentrated more on wiping her hands every second than customer service...does not mean if u are in uniform and plaster your face, that u fit the profile...

Offender: Foschini

Country: South Africa   Region: All Country   City: Sandon City Foshini

Category: Shops, Products, Services


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