Mr Price
Failure to refund for goods not delivered

After placing an order via [URL Removed] and making payment, I was notified by the Group E-Commerce that one of the items I had ordered was out of stock.

I is a very bad customer experience to have ordered and paid for an item only to be told after the fact that the item is not in stock - surely the system should be integrated into stock levels so that customers are not trying to buy items that are not available??

When I requested a refund, I was advised that I would not be refunded but would receive a voucher instead. This is very inconvenient as I may not wish to make another purchase from the store.

Finally, when the rest of my order was delivered, it was delivered with no voucher and I am yet to be refunded for the item that was out of stock!