I bought readers from clicks on the 4th January 2013. Approx three weeks later the left hand arm broke off on a join. Took it back with the slip and was told by the 'manager' that they would not replace/refund me due to wear and tear. Informed the manager that this was not wear and tear as they were only three week old. Anyway I was treated like a criminal and I told the manager there were two option open. He either refunded me or not as I would (after his rude behaviour) would not be using clicks in the future. I was refunded my R99.99 and that day I logged a complaint on clicks webpage 'unhelp'section
One week later and I still wait for a response to this complaint. Seems that management dont' care either.
Well goodbye clicks, your lack of service has lost you a customer, pity I did all my shopping there but Dischem is around the corner so I will wish you well for the future. Incidently when mentioning my experience comments of bad service from your new branch in Kloof have come to the fore.
Seems that your service in other branches as well
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