In April 2013 I placed an order online for an item and paid for it full including courier fee, which after two months I still had not received my item. I called and enquired but was told that there was no order nor payment for the item. Again the order was placed and I e-mailed the proof of payment. I've never received any communication via email even after several emails were sent out. After several calls and follow ups I was told they do not deliver to Fourways Gauteng. I've requested that the order be cancelled and the money refunded back to me. To date I've still not received the refund. I've been in touch with the call centre and each time I get a different story and promise that my refund is being processed. This is absolutely not acceptable. I'm extremely disappointed with customer service I've received or lack there of. How much longer to have to wait? It's already been six months!
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