Merely asked to have my surname changed on the order. I changed my profile to my new surname (after purchase), but it never updated the order. I need to change it, otherwise my consignment won't get to me when it's delivered at my company.
Not only did it take you 2 days to respond, you won't assist on a consignee name amendment on an order that hasn't been dispatched yet. Furthermore you don't give me a reason for why you won't assist or any additional recommendations on how the situation can be handled or dealt with.
"Thank you for contacting us.
We sincerely apologise for delayed response and communication to you.
Kindly be advised that we are unable to assist with t he request to have the details changed on the order at this stage.
We sincerely apologise for any inconvenience that this may have caused.
Feel free to contact us with any further queries."
I expected more...
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