A bought a corner unit at corricraft Witbank late last year the corner unit we bought was falling to pices in the first 2 weeks the we received another corner unit that is falling apart again I cannot believe the quality of corricraft we pay so much for so little this is not acceptable and will be fought in court under the new consumer act Actually, common law has for many years protected consumers against defective goods - though few realise this - but it doesn't give consumers the right to decide how they'd like to be compensated, leaving suppliers to decide what to do, if anything.
And manufacturer or store warranties limit recourse to repairs, because it's obviously much cheaper for a company to repair an item than replace it or refund a customer's money in full.
But the act has turned that status quo on its head, giving the consumer the power to decide on the remedy - and he or she is backed up by a Consumer Commission and Consumer Tribunal which have the power to impose hefty penalties on companies which fail to comply with the terms of the act.
If goods bought by consumers fail in some way, the consumers get to decide which of the three Rs - a refund, replacement
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