I purchased a Defy washing machine from Game and the drying compartment stopped working. I lodged a complaint at Boulders. Can Defy please get me someone who is professional enough to come and collect this machine and bring me a new one since its hardly a month since I bought this one please.
What are Consumers rights?
The Bill of Rights enshrines the rights of all South Africans -including consumer rights. The Consumer Protection Act further outlines these key consumer rights, of which all South African consumers should be aware. These include the following:
CONSUMER RIGHT NO. 1
RIGHT TO EQUALITY IN THE CONSUMER MARKET AND PROTECTION AGAINST DISCRIMINATORY MARKETING PRACTICES
What does this mean for the ordinary consumer?
Your right to free and unlimited access to goods and services
oSuppliers are not permitted to limit access to goods and services.
oSuppliers are not permitted to prioritize any consumer groups over others when marketing, selling or distributing their goods and services.
oYour right to high-quality goods and services
oSuppliers are not permitted to vary the quality of their goods and services in a discriminatory manner.
oConsumers have the right
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