Complaint / review / scam report
Customer Service does not know Game's policy

I went to Game on Umgeni Road to return a product. The customer care was disgusting. I did not have a till slip - but game's policy is that they'll take it back if they stock it.

The lady at customer care said that if I don't have a till slip she cannot take the item back.

I then took it later to a different branch and they took it back with no issues. The only difference is that I incurred a lot more fuel cost.

I am a regular shopper at Game....I will still support Game....but will try to minimise shopping at Umgeni Road Game.

Game on Umgeni Road really needs better customer care. Disgusting service!!!

Offender: Game

Country: South Africa   Region: All Country   City: Umgeni Road

Category: Shops, Products, Services


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