Good morning
I have received yet another sms stating that I owe R159.50 for a parcel received in my last quarter [#5670781]. The payment was made in June. This was done by my mother and for whatever reason my member ship number wasn't used.
However, this matter was cleared up with 'Debbie' (If I recall this is her name), in August already and the accounts department has sourced the payment made in June etc, AFTER I had spoken to three other call centre agents who would not asisst until I accused them of not being customer centric.
I have now received another SMS (Friday, 6th September 2013) stating that payment of R159.50 was due before 30/08/2013 to ABSA Account 0550153246 Branch No 632005 and to fax (POP) to 0862168295.
THIS HAS BEEN PAID!!! The only outstanding amount is for the items that were ordered in August to the amount of R154.80 (which I have 30days to pay anyway).
Please ensure this is sorted as I will not be hounded unecessarily for monies that I DO NOT OWE.
I expect a phone call or letter of acknowledgment please.
Please send to email you have on database for me.
Thank you
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