I Ordered stuff off [URL Removed] on Monday it arrived Tuesday no problem quick delivery, but the i saw in the box and it was not what i thought i ordered so i requested them to collect the parcel again which would cost me R55 of my refund which was cool with me. they only collected the parcel on Friday and i was told that i now need to wait 14day for a refund this is the email i received today SEE BELOW now i feel this is not acceptable as they take the money immediately and they have the goods back in sealed boxes and now i must still wait for them to refund me in 14 day what a load of BS!!! i want my refund before the end of this week! i understand that it was a blind box but was the person packing the box blind??? Quick to take our money but slow to give it back.
Good day sharon miller
We've received your item and we're currently evaluating it in terms of our returns policy, this may involve sending the item to our supplier for assessment.
We aim to have returns processed within 14 days of the item being received by ourselves, should you have any concerns or queries please contact us by replying to this email.
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