I had a day bed delivered to me the morning of the 21st January 2013. During the assembly two of the bamboo stands were cracked from excessive hammering. The assembly personnel asked me for glue so that they could glue it back!
The staff was not even equipped with the basic tools to allow to assemble the day bed and I had to provide them with scissors.
I immediately endorsed the item on the delivery receipt and sent it back.
Later Ellen from the StanleyLewis Centre contacted me, telling me to visit the Sandton City branch to see if I was happy with the item they had on display.
After arriving at the Sandton City branch, I found out that they had no stock of the item.
Furthermore, Ellen mentioned she would communicate that I will be coming to the Sandton store, yet they were not aware of anything of that nature.
This is a clear indication of unprofessional service that I am not impressed with.
As a suggestion to management, a clear base of communication must be established to allow for business to run smoothly and here it is evident that Ellen and her team are not performing to this standard where clearly customer service is not key in their books.
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