AfricaComplaints.com » Shops, Products, Services » Complaint / review: Galaxy & Co - White Gold changing colour in 1 Month of wearing | #137356

Galaxy & Co
White Gold changing colour in 1 Month of wearing

In November 2012 my Hubby bought me a wedding ring that cost over 10 thousands Rands preparing for a wedding that took place in March 2013.I only started wearing the ring on the day of the wedding 02 March 2013 to my surprise in April the White Gold ring changed colour to goldish, when i took it back to the store they told me that there is nothing wrong with the rings its the chemicals i use.

I later escalated my complaint to Galaxy Head office where i communicated with Kim Adriaanse who told me that White Gold is made out of mixture of chemicals that after some time it will require Rhodium Plating.

We were never informed of any Rhodium Plating when we bought the ring. If we wanted a Gold Ring we could have went for Gold.

this ring i have looks fake, i even took it to a reputable jeweller and she confirmed that there is something wrong with the ring it needs to be tested.

I did inform Galaxy about my dissatisfaction, they looked at me as if i am stupid. One thing i will not do is to pay for any Testing and Rhodium Plating on this ring.

I would like Galaxy to replace my wedding.

Date:

Company: Galaxy & Co

Country: South Africa   City: Canal Walk

Category: Shops, Products, Services

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