My mother Hazel Oliphant with my help have been trying since February 2013 to open an account with homechoice. We followed the normal procedure and numerous times faxed and emailed through her documents which consist of her Identity document and a letter from SASSA confirming that she is a pensioner and received her pension each month. After allot of phone calls it was then confirmed that my mothers documents have been received. We spoke to over ten consultants, eventually a consultant by the name of Owen called my mom on the 20th wereby she changed and confirmed her order including her postal address and the payment option, Owen then confirmed that she will receive the goods within 10-15 days. To my surprise we received a phone call from another consultant a few days ago stating the she has to confirm the order again, we confirmed my mothers details to her as well as the order. This morning we received a call from homechoice again advising my mom that her order cannot be processed as they did not receive all her documents. Homechoice need to train their staff to communicate and not mess customers around irespective if they are pensioners or not.
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