We ordered a bed from Dial-a-Bed on January 2, 2013. It specified that the bed would be delivered in 3-5 working days. After waiting patiently and then repeatedly calling (and sleeping on the floor until then), the bed was finally delivered nine days after ordering it. (Order 2033)
My major complaint, however, elsewhere.By the beginning of March we could hardly sleep on the bed. The springs are sticking out and we are now sleeping on the couch. I have been calling frequently since the beginning of April (Reference 176 706). I am repeatedly told that a supervisor will call me back. On the rare occasion when someone does call me back I am given an excuse about how they are waiting for an e-mail reply from the warehouse. When I called again yesterday I told them that I want a full refund. We are moving at the end of May and I do not want to have to take this mattress with us.
I do not understand why the only way Dial-a-Bed can contact the warehouse is by e-mail and why my complaint has not been dealt with sooner. I have been incredibly patient and have waited until now to post on HelloPeter, but I see no other way to go about this. I am sick of wasting my airtime on calls.
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