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I called your client services dept this afternoon and spoke to a consultant who firstly who couldn't speak properly and secondly sound so lazy and had no customer etiquette

I requested a settlement letter to me emailed to me as I was driving at the time and he said in his short way of speaking that he will email it.

This was not done. I would like to cancel both vehicles with tracker and suggest you send this bloke on a course how to handle clients

I'd like my documents please