I cancelled my armed response contract with Chubb when I moved out of the Roodepoort area. The telephonic cancellation was confirmed per email as requested. Chubb confirmed the cancellation per email on 28 June 2012. Chubb however continued to deduct the same monthly amount from my bank account TO DATE. It is now 7 MONTHS since cancellation of the contract.
Various requests to address and rectify this situation and as well as requests for feedback on the process resulted in NO RESPONSES other than automated allocation of service reference numbers. The following numbers refer: 00017663; 00018402; 00018401; 00018589; 00018590 and 00019780.
The refusal to respond on the illegal deduction of money from my account is viewed with suspicion. Is this by Chubb employees or merely incompetence in basic account management? Will I receive interest on all the money deducted AFTER CANCELLATION of my contract?
This route to obtain a resolution is followed after informing them in previous correspondence that their lack of response will leave me no other option. I got another reference number as response...
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