Adt Security
Money taken out of my bank account illegally

On the 24th June i received an SMS from ADT stating that the amount of R1, 121.85 would be deducted from my bank account. After phoning the accounts department and explaining that i had already paid this amount by EFT and faxing the proof of payment, this amount was still deducted from my account. I have sent several emails together with copies of proof of payment, copies of my bank statement to ADT accounts department and still receive no response from them. This is a copy of the type of response i got: "to me,

[Email Removed]
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Good Morning
As per our telephone conversation, we are unable to refund R1 121.85 that was debited on 25/06/2013 as that payment has not updated on your account. As soon as the payment reflects than we can start with the process of refunding you. I do apologies for the inconvenience.

Your query have been attended to and I will see that it gets resolved speedily.

Once again I do apologise for the inconvenience.

Kind Regards
Lathiwe Nongalaza

Credit Contoller
Head Office

Regards
Ian van der Merwe