Once again, my service was deativated yesterday & when I contacted Multichoice, the agent told me it was a mistake & my services was reconnected. Later yesterday, another agent contacted me & we had a long heated argument about my account being in arrears dispite confirmation that my account is up to date. Sure, somebody there dont know what they are doing. I cannot afford to spend 30 minutes on the phone every month with them & I still have to foot the telephone bill because of their incompetence.
Dear Thabo
CASE NUMBER : 3267604
We noticed that your account was debited on the 25th March an amount of R277.72, however on the 27.04.13 you made a payment of R280.00, thank you.
The money is not lost double payment means that your account is paid-up until the 25th of May. The next payment of R295.00 is due on the 25th May 2013.
We offer a Decoder care contract from R20.00 per month, which covers your
decoder against, loss or destruction due to fire, lightning or
explosion and technical malfunctioning (after three months of activation).
For more information you can contact us on (011) 3694000, fax (011)
577-4908 or e-mail [Email Removed]
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