Complaint / review / scam report
REFUSING TO REFUND ME MY AFTER TAKING A DOUBLE PMT
My February debit order was returned as my banking details had changed and subsequently my decoder was switched off. My son made an EFT payment on 3 March, phoned through the payment details and my decoder was re-activated. At the end of March a double debit was deducted from my account and after querying why, I was informed it was due to no payment being received end February. I have in the past 3 weeks phoned Multichoice numerous times, given the details of the proof of payment to 3 different people in the call centre who have forwarded the payment details to the accounts department .I have also forwarded the proof of payment through to Multichoice FIVE times, and received notification asking for my account number, when I sent that I was told they need proof of payment, I re-sent that and they said they hadn't received it, I sent it again and again and again and have gotten nowhere.I can only think they have NO INTENTION of refunding me. I am a widow and R705 is a lot of money for me, they have left me no money for the rest of the month. Multichoice, your service is absolutely disgusting!
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