To whom it may concern
I have recently updated/upgraded my package with your guys (Premium package - R 625).
I was notify by your agent (call centre) that I will be paying an amount of R935.00 in April 2013 (26/04/2013).
Would you kindly explain how do you guys get the amount.
I was explained by your agent :
R 189 .00 (pro rata amount - for what)
R 70 .00. ( Extra view - I understand this)
R 625 (new monthly payment understand that).
The amount of R186 do not make sense - is this amount because I was on the compact package from 27/03/2013 to 09/04/2013.
If that's the case then you must make the premium package also pro rata from 09/04/2013 to 26/04/2013.
I await your urgent reply in writing.
Thank you
Neil
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