On 3 January I contacted Multichoice and requested that the credit due to me (due to changing my subscription from Premium to Compact) be refunded to my bank account. The consultant informed me that this was processed on the system and that it would take 7 working days. That meant 14 Jan. When I called today to follow up on this, another consultant informed me that there is no-one to approve this until the 16th Jan. Once the staff comes in to work who can approve this, it will take another 7 days. When I informed her that this is unacceptable that I should now be told it will take another 7 days, she simply said that there is nothing that can be done. I want to therefore lodge an official complaint about this poor, pathetic, incompetent and bad service and request that on the 16th January my credit on my account be refunded without delay. This is not the first time that a credit due to me which I requested to be refunded, is treated in this way. Multichoice should jack up their service levels to their customers.
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