As per a previous complaint I received an email from Rupert telling me that they had tried to contact us but with no success. I explained in a return mail that this was rubbish! I am at home 23/ 24 hours every day looking after my 86 yr old Mom with a broken hip. My home phone with 3 ext did not ring! Neither did either of the cells. And no "missed calls"!! And all phones are working!
A few days later I received a call from Multichoice. I thought "hooray" a response to my original complaint! No. No. This was a survey. Told the poor fellow what to do and gave him the Case number (4130574) supplied by Rupert as his "escalation" of my original problem.
Still don't have Audio (E50 error) to date but I did note that my complaint re cost related to viewing restrictions I see that they have "released" MGM!! I wonder how many Customers must have complained over that one?
Either way, 8 days later (having confirmed my contact numbers with Rupert) I still patiently await his latest response - considering the "escalation" which I gave to the Survey Agent!
Bear in mind, DSTV, that I only keep your Service to occupy my Mom during the day. Me? I watch videos.