I believe multichoice could review the process by which high volume activations are processed.
We want to activate 7 additional decoders but can not be helped unless I provide a list of incredulous documents:
Signed company letterhead including
Smartcard / decoder numbers
Amount of decoders already activated on account
Amount of decoders we wish to activate
Smartcard number of active decoder
I had opened bank accounts and signed debit orders with less requirements.
I submitted my documents last week thursday but was suprised to find DSTV still not active by Monday.
Yesterday when I phoned the call centre they informed me that our activation request would be declined because I forgot to sign my letter by hand.
If they had contacted me earlier we would not have had to wait 3 days to re-submit our application.
Our guests are staying in rooms without TV.
We need our decoders online as soon as possible as we again have guests arriving Friday.
I can not believe a company can be so relaxed about providing a 'good service' to their customers.
Hopefully one day when real competition arrives for monochoice they will wake up and treat customers with some effort.