Extremely irate. Since moving into our new place, we are unable to use the service as there is a constant message indicating that there is a connection error with the primary decoder. The installer has come out to check the cables, all in order. I have made daily calls, twice and even 3 times a day to the call centre. Each time being asked to do exactly the same thing. The issue is always resolved but only last for an hour at most. I must mention that the holding time for the call centre is ridiculous! that cost is at my expense, this is not very client centric! None the less, we call because we need to. back to the real issue, I need this error fixed for good. I cannot be calling daily, that's not service! Why is it that the same device using the same installer had no issues at my previous residence? I am paying for the service and expect it to work! Please fix now and for good. If this cannot be fixed, refund me for the service that does not work and for the call charges plus compensate me for the inconvenience. This is very frustrating! This account is in my wife's name, for the record.
0 comments