My father passed away on 1 September 2013 - on Monday 30 September 2013 I emailed through to Multichoice the relevant documents, Death Certificate, Letter of Executorship, my mothers ID and banking details as well as a new signed Debit Authority. I specifically asked them to ensure her service was uninterrupted.
To cut it short, they replied on 4 October @ 18h40 (a Friday night) stating that a change of ownership form had to be signed, as well as asking for all the forms I had already sent them. The letter ended off with "the service will remain inactive until further notice!!!
Furthermore they deducted the subscription from my fathers bank account on the 2 October 2013 and the call center insists they only do this on the 7th of the month - the sms alert I have from the bank must be lying!! Getting through to the call center in itself is a major achievement, holding on for 40 minutes is the next step and no resolution to the problem is the grand prize!
So well done Multichoice, you have left a recently widowed lady, who is lonely enough as it is, with no tv to watch for the entire weekend!!! Hope you are proud no wonder you are listed as a "company who does not respond"
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