I'm very very angry with the level of service offered by Vodacoms Contact Centre for Business Upgrades!! I upgraded my contract telephonically on 31/12/2013 as I thought this would be more convenient due to delivery. Ram then delivered my phone without informing me and then updated their records ...
Absolutely disgusted. We are now in the final few days of January and my carry over Vitality points from 2013 are STILL not reflecting. Furthermore, a reasonable and simple query email sent to their customer centre on Thursday, 23rd January STILL not answered. Today I cannot access functionality ...
I went to Vodacom Grove mall in the beginning of Jan for my upgrade, I requested an HTC One. The sales person told me it would be three working days (From the Tuesday 7 Jan) and he will order the phone immediately. On the Friday when I got there the phone was never ordered. A different sales person ...
My debit card was cloned during Dec.2013, and all my linked accounts cleaned out, to the value of R30 000. I reported this to Standard Bank on 6 Jan 2014, whereupon they put a block on all my accounts until such time as they have finished their investigation. I have called/ e-mailed on numerous ...
CAN SOME ONE PLEASE PHONE ME IN REGARDS TO MY WIFE'S ACCOUNT, YOUR CUSTOMER CARE IS PATHETIC - I HAVE SEND 20 EMAILS AND NO ONE GETS BACK TO ME. WHAT THE IS GOING ON, YOU SAID THE MONEY WOULD BE BACK IN OUR ACCOUNTS 7-14 DAYS. WELL ITS 14 DAYS NOW AND NNNOOOOTHING.I AM SERIOUSLY GOING TO THE ...
6 weeks and counting to get a big-ticket Samsung item repaired? Way too much spend on your advertising Samsung and not nearly enough on your customer service. 6 weeks ago my R11, 000 Samsung fridge which was barely 2 months old needed repairs. Samsung has 2 local service providers for repairs ...