6 weeks and counting to get a big-ticket Samsung item repaired? Way too much spend on your advertising Samsung and not nearly enough on your customer service. 6 weeks ago my R11, 000 Samsung fridge which was barely 2 months old needed repairs. Samsung has 2 local service providers for repairs ...
I had to sort my insurance out by changing minor things. I was treated in a respectful manner. Just great customer service. Well done! ...
I applied for a study loan at my University on the 21st of January 2014. I was told it would take 2-3 days for an answer on my application. It has been 5 working days going in for the 6th day and still no answer. I have visited the Edu-loan counter numerous times only to be sent away with no ...
Applied on the 20th already, 24th they phoned to say everything was finalised. 27th and 28th still having problems. After everything was finalised. Their service really. ...
Last week, after 3 weeks of putting in online applications for an upgrade on a specific phone, I finally get a call from an agent named Amanda, who constantly got my account and personal info incorrect on the call. Because she had called me at an inconvenient time, I politely and patiently asked ...
We contracted Stewart Barnes to renovate our home which we bought a year ago in Hout Bay. He started in Oct 2013 and promised to have the job done before Christmas. It started off well enough and the job was moving at a steady pace but the alarm bells started sounding when we found out that he was ...