I bought a Groupon voucher for an A2 canvas from Photolyze in Feb, not cheap even with the voucher. Due to the postal strike I only received my order in April (Merchant communicated well in regards to reason for delay and when parcel was sent)
The item I received was the worst I've ever seen. The corners are not square, the canvas is not flat and there is even a piece of paint/ink that fell off in the middle of the photo canvas. I emailed the merchant about the bad quality with no response at all. The product is also much smaller than advertised.
I have communicated this to Groupon and was advised I need to return the item for a refund, they will arrange for pick-up. I live in a rural area and suggested they pick-up from my nearest post-office but every time Groupon requested my physical address - it seems they do not realise what I am telling them!
The last communication from Groupon was beginning of June! I've phoned and emailed so many times I stopped counting.
I even saw another groupon advertised for photolyze after several complaints from the 1st deal... unbelievable!
Stay away from Photolyze, they do NOT produce quality products!!!
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