AfricaComplaints.com » Miscellaneous » Complaint / review: Ng Castle - Atrocious Service | #50709

Ng Castle
Atrocious Service

Yesterday I purchased it and I called for an appointment and directions, the women who supposedly owns the place and another employee couldn't give me directions so I was like how can you not know how to give directions to your own spa and she said "Ag whatever" and slammed the phone down.
Today I called again and made an appointment for 12pm. It took me 20mins to get there as her directions were shocking and tone over the phone was not inviting. I managed to find the place and when I walked in I calmly said - there's no need to be so rude and no way to speak to your clients. She then proceeded to scream at me and tell me I'm a monkey and that I walk in all ladida saying I work for a Private company and that I'm a cheapskate using a Coupon - which has nothing to do with her. I left in a state & in tears after she kicked me out telling me she doesn't need my cheap money and being extremely rude. I think their service is absolutely atrocious and for an owner to speak to their clients that way she should definitely be checked. I would never even consider using then or recommending them.

Date:

Company: Ng Castle

Country: South Africa   City: Claremont, Cape Town

Category: Miscellaneous

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