» Miscellaneous » Complaint / review: Biddulphs - Nightmare moving experience | #336924

Nightmare moving experience

I have just moved back to Canada from South Africa. I have moved to or from South Africa 3 times in my life. I used Biddulphs from South Africa this time. The Biddulphs staff broke several items of antique furniture. Numerous other items were so badly damaged by poor packing that they are no longer useable. Most of our jewellery was stolen. The Operations Manager later attempted to evade responsibility for the theft, by suggesting that we should not have packed the jewellery at all, but kept it with us. This was a contradiction of the instructions that the branch manager had given us beforehand. All packing was carried out by Biddulphs or packed according to their instructions. We identified a suspect to Biddulphs and explained our reasons for suspecting him. On Biddulphs request, we reported the matter to the South African Police Services, so that Biddulphs could start their own investigation. We were subsequently told by the South African Police Service detective who was allocated to the case that Biddulphs had conducted their own internal investigation in a way that prevented the SAPS from further investigating it. I regard Biddulphs actions as an attempt to hide the perpetrator and avoid blame. The shipment was then delayed over a month, with attempts being made to blame this on the a blockage of the Suez Canal. This event only took place after our belongings were supposed to have arrived in Canada and is another attempt to evade responsibility for their own actions. Another posting on this site by Lois Nagle ("Stolen Jewellery and Poor Packing posted on 21 March 2021) details a very similar experience to us. Biddulphs are a dishonest and irresponsible company and should be avoided at all costs.


Company: Biddulphs

Category: Miscellaneous


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