» Miscellaneous » Complaint / review: Weava Cell - Deducting money AFTER contract was cancelled | #291567

Weava Cell
Deducting money AFTER contract was cancelled

Hello Peter,

On 31 October 2013, I sent a signed letter of cancellation to Annelize [Email Removed] to inform her that I am cancelling my contract with Weava Cell, as they did not honour their agreement to notify me 40 to 80 days in advance, that my contract can either be cancelled or renewed (as per their contract).

End of November, they still deducted their fee from my bank account. I queried it. Her answer was, that it had to be paid as I used their service in November, which I could not understand, as it was always paid one month in advance, meaning my fee deducted at the end of October 2013, should have covered November month.

I already received a sms informing me that my mobile number has been switched back to pre paid.

Again, today 22 Dec 13, they deducted their fee from my bank account.

If this problem cannot be resolved through Hellopeter, they will leave me no other choice than to go to the SAPS and open and cases against them.

I want my money back

I am really FED UP with their ignorance and incompetence!!!

I've got the proof of e-mails sent to Annelize as well as my bank statements AND Annelize's response to my e-mails.


Company: Weava Cell

Country: South Africa   City: Centurion

Category: Miscellaneous


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