Complaint / review / scam report
Carlton Hair
General disrespect towards customers

A building feeling of resentment felt by myself from the members of staff.

Staff are unfriendly, I seldom get greeted or made welcome when I go there. Which is every two weeks, as well as every month for my son.

Jacques the shop manager has not once greeted me, and is usually sullen and glares at staff and customers.

Other salons in their price range offer customers varioys types of refreshments from juice and wine to cakes and sweets, such as Jeauval.

On the rare occasion I am offered something to drink, I have had to settle for water.

After a diagreement with my stylist today, I was told that my attitude is unfounded, and that this is the way the company operates.

I ask to speak to the shop manager after a heated debate with the stylist, instead of intervening after watching the exchange I am left to wait on his pleasure. I had left the salon without being able to speak to a member of management.

If one of my sales people spoke to one of my customers the way my stylist did, I would have suspended her on the spot pending an investigation.
Management and leadership is severly lacking, which I assume is not unusual for this establishment.
Date:

Offender: Carlton Hair

Country: South Africa   Region: All Country   City: Rosebank

Category: Miscellaneous

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