I HAVE HAPPILY ATTENDED TANGAROA SPA MANY TIMES BEFORE. HOWEVER MY LAST VISIT ON THE 4 AUGUST WAS COMPLETELY DISAPPOINTING. THE TREATMENT ROOMS WERE FREEZING. THERE WAS JUST ONE GAS HEATER TO WARM THE RECENTLY ADDED THATCHED VENUE, WHICH HAS CEMENT FLOORS. I FELT REALLY SORRY FOR THE THERAPISTS WHO SIT ON THE FLOOR ON A THIN CUSHION. THE OTHER VENUE THAT WAS USED FOR THE FULL BODY MASSAGES, HAD A HEATER WHICH DID NOT HAVE GAS. AS WE INSISTED THAT THE HEATER WAS NECESSARY IN SUCH COLD WEATHER, THIS DELAYED THE TREATMENT BY 15 MIN TO ENABLE THE THERAPISTS TO SORT OUT.
THE PROBLEM. I HAVE NO COMPLAINTS ABOUT THE FOOD OR THE THERAPISTS. MY THERAPIST WAS GOOD. I WAS DISAPPOINTED THAT UPON COMPLAINING TO THE MANAGERESS ABOUT THE FREEZING ROOMS, ALL SHE DID WAS LOOK SURPRISED. AS MOST OF THE GROUP WERE COMPLAINING BITTERLY ABOUT THE COLD, I FOUND HER ATTITUDE UNACCEPTABLE. OUR VISIT TO THE SPA WAS NOT VALUE FOR MONEY. TANGAROA HAS A DUTY TO ADVISE CLIENTS THAT THEY ARE NOT EQUIPPED FOR THE WINTER MONTHS.
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