Uniforum SA use an antiquated domain update method that makes all South African domains vulnerable to hijacking.
An email ticket system is the only thing standing between you and someone else who wants your domain name. A domain we had worked on for many years was hijacked by our ISP. They monitored the incoming mail to our account after submitting an update request to Uniforum. They then intercepted the mail and replied on our behalf essentially making them the new owner of the domain.
Everything we had worked on, the costs we had incurred during this time and the client base we had built, now belongs to another company.
Uniforum's response to this was unexpected. Arrogantly, they said: "You should have registered with a reputable ISP". Passing the buck and not taking responsibility for their flawed system they said we are going to have to spend R20 000 in legal fees to attempt to get it back, but the chances are slim as it took too long to make a complaint. (There's a 5 day window).
We trust our domains to be safe. We should not have to check every 5 days to make sure they are still ours. Once registered we should not have to check again, ever. That's how it works elsewhere.