So beginning of April I emailed them my GP to Specialist referral form (turn around time according to them would be 2 days) 5 days later I get a SMS back saying "sorry but your email was unclear, please resend" so I fax it to them 2 days later... And nothing... Not an email, SMS, fax, smoke signal or post dove to say " Hi Mrs Viljoen, sorry but your form is still unclear, please resend" Nope if it wasn't for the fact that I called them to ask why I haven't heard anything from them since the 9th and its the 20th already I wouldn't have known that:
1) they don't get my faxes 2) make promises they can't keep
So when I spoke to Njabula on Saturday I was promised a call back to confirm that my form was received - that didn't happen! Last nite I spoke to another lady and all I wanted to know was if they received the fax I sent on Saturday... So Discovery: What the heck am I supposed to do?
All your Reps ask me to scan and email - sure would if I could but working the hours I do I don't have the luxury to find a shop open that time of day/night...
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